Privacy Policy


Leave No Veteran Behind knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy for the web site (the “Site”).

If you have questions or concerns regarding this statement, you should contact .

This privacy policy covers only information that is collected through the Site.

Notice of Information We Collect and How We Use It

Leave No Veteran Behind collects information from visitors of its website, including the information you provide to us by submitting information to us through use of the site.

Leave No Veteran Behind may use this information and the information you provide to us when you visit the site for our internal review, fund raising, research, marketing and promotional purposes, press inquiries or aggregate statistical analysis and site customization.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us.

Anonymous Information We Collect About Visitors

We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community.

Log Files

Like many Web sites, we automatically gather certain information about our Site traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base.

We do not link this automatically collected data to personally identifiable information.

We use a third-party tracking service that uses log files and cookies, see below, to track non-personally identifiable information about visitors to the Site in the aggregate. This service captures usage and volume statistics to strengthen marketing initiatives and enhance the site.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this Site. As noted above, we do not link the information we store in cookies to any personally identifiable information you submit while on our site. This privacy policy covers the use of cookies by the Site only and does not cover the use of cookies by any advertisers.[1]

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. We use session cookies to make it easier for you to navigate our Site. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your password, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Site.

If you reject cookies, you may still use our Site, but your ability to use some areas of our Site, such as applying for educational debt relief, will be limited.

Information We Collect To Respond To Your Choices and Requests


In order to use some features of this Site, you must first complete the registration form and create a user name and password. We use this information to contact you about the services on our Site in which you have expressed interest.

Application Forms for Services

If you apply for a service requiring financial information on our Site, we require that you provide certain personally identifiable information, including your name, address and phone number. This information is necessary to process your application and to contact you.

Communication from Us or the Site


We will occasionally send you information on services. You can sign up for these emails from us on our registration page.

Out of respect for your privacy, we offer the option not to receive these types of communications. Please see the “Choice and Opt-out” section.


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Customer Service

[Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.] We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.


We do not share your profile with other third parties.

Conditions Under Which We Share Information

Personally Identifiable Information

Except as discussed below, we do not share personally identifiable information with third parties.

Service Providers

We use other third parties to facilitate donations on the Site. These third parties are prohibited from using your personally identifiable information for any other purpose. [Use this disclosure only if your contracts expressly prohibit the provider from using the data for other purposes][2].

Additional Disclosures

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Site; to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law, or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.


If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at .

Links to Other Sites

The Site contains links to other sites that are not owned or controlled by Leave No Veteran Behind. Please be aware that we are not responsible for the privacy policies of such other sites.

We encourage you when you leave the Site to read the privacy policies of each and every Web site that collects personally identifiable information.

This privacy policy applies only to information collected by the Site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire to communicate with us, you may correct, update or delete that information by making the change on our member information page or by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.


The security of your personal information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer (SSL) technology.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at .

Changes in this Privacy Policy

If we decide to change our privacy policy, we will post changes to this privacy policy on the Site so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make changes that materially affect our uses or disclosures of personally identifiable information that we have previously collected, we will notify you by email or by means of a notice on our Site.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at .

Effective Date: 24 December 2009.